Refund policy
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@contenderathletics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@contenderathletics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items)
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Most Slowpitch, available at CA come with 1 year manufacturer warranty included. See individual product listings for details, or reach out to us with any questions.
Wood bats and Senior Softball bats typically do NOT carry a warranty.
Warranty is handled by the manufacturer in all cases, even for bats we exclusively sell.
We do not determine what bat you get in “return” for your broken bat – even in the case of one of our exclusive bats. Please contact the manufacturer directly using the numbers below:
Miken: 855-886-4536
Worth: 888-989-6784
Do not ship bats to Contender Athletics unless instructed to do so by CA. Bats shipped to CA will be held for 30 days. We will make an attempt to contact you, but in some cases we don’t have your information to do so. We will hold the bat for 30 days to let you try to reclaim it, then we will dispose of it at our discretion.