Contact Us/Return Policy
- Email Us or Contact us below
Q: Do you accept returns or exchanges?
- A: Bats We accept returns and exchanges within 14 days of your order date. All returns/exchanges must be shipped back to Contender Athletics at your expense. Bats must be un-hit and in-wrapper to be eligible for return or exchange. Once they arrive at the facility they will be inspected to make sure they are approved for return. Once approved you will be refunded by method of payment.
- A: Apparel and other products must not show signs of wear or have been washed. Mystery Box items, are not eligible for return or exchange.
- Custom and customized apparel: We do not allow returns or exchanges on customized apparel or gear items. If there is an issue with quality please contact us within 14 days of receiving the item and we will try to make it right.
Q: Can I cancel my pre-order?
- A: We do not accept cancellations on any pre-ordered products.
Please contact us by email or phone to obtain exchange and or return authorization. Sending any product back without contacting us may slow processing on your exchange. Send your product back, at your cost, to the address above using any trackable shipping method. There will be an exchange fee, to cover the shipping of the new product out to you. We will only ship your new product when the original product is received.